Resolve by Blu— Empowering the Next Generation of Pool Operators

Trusted By The World’s Best Brands


















Helping Operators Fix Problems, Learn in Real Time, and Gain Confidence
In hospitality and other industries, one of the biggest challenges isn't just the complexity of pool systems — it’s the lack of training and confidence among those expected to manage them. VivoPoint’s new Resolve feature is designed to change that.
Resolve gives operators the tools, knowledge, and support they need to act quickly and correctly — without waiting on a service call or feeling overwhelmed.
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The Problem We’re Solving
Hotel Engineers
Hotel engineers and property staff are often responsible for managing pools with little to no formal training.
Sensor Alarms
Sensor alarms (like low chlorine or high pH) are common, but the path to fixing them isn’t always clear.
Get Support
Asking for help can be intimidating — especially when operators fear looking inexperienced.
Blu Resolve: A Smart Assistant for Every Operator
Personalized Troubleshooting
Personalized Troubleshooting: Resolve uses real-time data and equipment details to suggest the most likely cause — and offers step-by-step guidance tailored to the actual system on site.
Empowered Learning
Operators can follow clear instructions and ask Blu AI follow-up questions to deepen their understanding — without judgment.
Confidence Building
Teams feel more capable, engaged, and self-sufficient. That leads to fewer escalations, better outcomes, and happier employees.
Positive Feedback
Clients say Resolve has transformed how their teams handle issues, giving even junior staff the confidence to respond to alarms effectively.

How It Works
Pulls the Last 24 Hours of Sensor Data
Understands the Pool’s Equipment Configuration (Feeder Type, Controller, etc.)
Guides the Operator with Targeted Troubleshooting Steps
Allows Conversations with Blu AI for Clarification and Deeper Insight
Escalates to Support or Local Service Partners When Needed

Why it Matters


Reduces Downtime & Chemical Waste

Builds Operator Confidence & Reduces Staff Turnover

Improves Guest Safety & Experience
